Get in Touch With Us

Got a question about a specific sweepstakes casino, spotted something on this site that needs updating, or just want to tell us what we got right or wrong? This page explains how to reach us, what we can help with, and what we can't.

How to Send Us a Message

Email is the best way to contact us: [email protected]. We read every message that comes in and try to reply within two working days. If you can, tell us upfront what your message is about — a specific operator, a state eligibility question, a correction, or general feedback — so we can get back to you faster and with the right answer.

We don't run live chat or a phone line. Every enquiry goes through a real person reading your email, not an automated ticket system.

What We Can Help With

We cover sweepstakes casinos and social casinos — platforms that let players use Gold Coins for free play and Sweeps Coins for potential prize redemption, rather than traditional real-money wagering. Reasonable things to write in about include:

• General questions about the sweepstakes model — how Gold Coins differ from Sweeps Coins, how no-purchase-necessary entry works, or how prize redemption typically functions.
• Corrections and updates — sweepstakes operators change their state availability, coin packages, and terms often. If you've noticed something on our site that looks outdated, tell us and we'll look into it.
• Feedback on our reviews — if you've used one of the platforms we cover and think our write-up missed something, we want to hear it.
• Suggestions for future content — new operators worth reviewing, or topics related to social and sweepstakes casinos you'd like us to cover.
• Partnership or editorial enquiries — if you represent a sweepstakes operator or a related business, introduce yourself and explain what you're proposing.

What We Can't Help With

We're an independent editorial site, not a sweepstakes operator, so there are limits to what we can do:

• Account issues — we cannot verify your identity, unlock an account, or process a coin redemption. Those requests go directly to the customer support team of the operator in question, using the contact details in that platform's own terms and conditions.
• Legal advice — we can explain, in general terms, how sweepstakes laws and state restrictions typically work, but we cannot tell you whether a particular site is legal for you to use in your state. Laws change, and eligibility rules vary by operator. Always check the operator's official rules and your own state's current position before signing up.
• Redemption disputes — if a prize redemption is delayed, rejected, or subject to a minimum threshold you weren't expecting, that's a matter for the operator's support team and its published terms, not for us.

If You Have a Concern About Play

If your message relates to spending patterns, time spent playing, or a wider concern about gambling-like behavior, please say so. We'll point you toward general resources such as the National Council on Problem Gambling or Gamblers Anonymous. Most reputable sweepstakes platforms also offer their own tools — deposit limits, self-exclusion, and account cooldowns — and we'd encourage you to use those directly with the operator if you need to step back.

Before You Write In About a Specific Operator

If your question is about eligibility, coin packages, or redemption terms at one of the operators we've reviewed, it helps to check the operator's own official rules first — these sit alongside our reviews and are the final word on things like excluded states, age requirements (usually 18+, though some operators set 21+ in certain states), and redemption minimums. Our Best Non GamStop Casinos page may also be a useful comparison point if you're weighing up alternative platforms.

What Happens After You Email Us

Your message goes to a member of our editorial team, not a bot. We aim to reply within two working days, though this can stretch a little during busy periods. If your enquiry needs input from someone else on the team — for example, a factual correction about an operator's current state list — we'll follow up once we've checked it rather than guessing.

Why Reader Input Matters to Us

Sweepstakes casinos change their offers, coin packages, and state availability more often than most industries we could cover. We rely on our own research, but we also rely on readers flagging things that have moved on since we last checked. If something we've published doesn't match what you experienced when signing up or trying to redeem coins, tell us — it helps us keep the site accurate for the next person.

Thanks for taking the time to read this far. We look forward to hearing from you.